1. Manages all aspects of the visitor experience - works closely with Staff (especially Security and Interpretive Staff) to ensure consistency in customer service quality and to establish and implement necessary policies, training programs, and procedures, including accessibility needs for visitors. Creates a positive visitor experience and responds to inquiries, resolving difficulties whenever possible. In partnership with Public Programs Staff, evaluates visitor experiences through surveys and other means, both for the general Museum experience, and experiences related to special exhibitions and events - shares this data, ensuring effective communication of the issues and opportunities surrounding the visitor experience and opportunities for positive change. Provides a high-level of cust
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CAI New England Chapter
888 Worcester St., Suite 20
Wellesley, MA 02482