Position Description: The Senior Resident Service Coordinator (Sr. RSC) develops and coordinates support services for residents. The Sr. RSC will ensure resident and community success through close work with property management, building and sustaining relationships with local and regional partners, planning programs and other on-site opportunities for residents, and working one-on-one with residents to assist them in achieving their goals and maintaining housing stability. The Sr. RSC is also responsible for the supervision of RSCs and Assistant RSCs at their property or in the assigned region.
Senior Resident Service Coordinator Role:
Provide strategic leadership for the property in creating and implementing programs, partnerships and services that meet the needs of residents and fulfill any obligations based on property financing.
Supervise RSCs both within the property and across the region.
Participate in Sr. RSC leadership calls with other Sr. RSCs across the company and lead projects and tasks to further the goals of the department.
Attend meetings to plan for acquisition of new properties in the region.
Ensure effective working relationships with Area Resident Service Manager (ARSM), RSC colleagues, corporate staff and Property Management team.
Assess and coordinate resident referrals and resources by recommending solutions to resolve resident issues impacting their life and refer them to suitable community services, resources and entitlement programs, as appropriate.
Build relationships with residents to better understand their aspirations and goals and connect them with local resources and opportunities.
Create partnerships with local organizations to successfully implement community engagement initiatives including implementation of required contracts.
Assist elders or those at-risk, and non-elderly residents with disabilities to maintain living independently through collaboration and coordination of programs with wellness nurse/health care agency to addresses common health concerns such as, fall prevention, nutrition, grief and loss, medication management, dealing with incontinence, healthy weight loss, brain health/improving cognitive functions and general social-emotional wellbeing.
Lead coordination of resident support and resources on housing stabilization issues such as late rent payments, housekeeping, and other lease violations.
Collaborate with property management team to develop program budgets that reflect needs of the resident population and that comply with program finance obligations.
Create consistent outreach and communication with residents including completing new resident assessments, newsletters, flyers, monthly calendars, telephone calls and door knocking.
Use Beacon’s data collection and analysis systems to document services provided to residents and outcomes achieved.
Track and monitor the property’s Community Engagement budget.
Processes Reasonable Accommodation requests for residents with disabilities.
Collaborate with the property management team and attend weekly meetings as required.
Knowledge, Skills and Abilities:
•Experience working with older adults, and issues relating to isolation, health and wellness and other social determinants of health.
•Experience working with youth and families and issues relating to workforce development, youth enrichment, education and asset building.
•Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
•Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but not limited to, residents, senior staff, volunteers, interns, and community partners
•Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
•Proficiency with technology and an interest in learning how to integrate new technology-based tools and resources into programming.
•Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
•Excellent communication, organization, problem-solving and writing skills.
•Proficiency with MS Excel, PowerPoint, Word, Outlook and other computer programs.
•Knowledge of Yardi, Property Management databases, FamilyMetrics is a plus.
•Knowledge of federal, state and local policies affecting housing is a plus.
•Ability to work some weekends and evenings is required.
•Bilingual in English and dominant language of minority in community i.e., Spanish, Cape Verdean, Haitian Creole, Mandarin Chinese, Russian, etc. is a plus.
Education & Experience:
•Bachelor’s degree with a focus in social work, human services, public health, or community development and/or 3-5 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families / seniors and people with disabilities.
Beacon is a privately owned real estate firm that develops, acquires, invests in, and manages a wide range of multifamily housing. We also invest in and purchase affordable housing companies and portfolios of multifamily developments. We own and manage approximately 19,000 apartments including affordable housing, market rate housing, and mixed income-housing. Our developments range from new construction, to historic adaptive reuse, to the renovation of existing housing. We take on challenging developments and make them succeed. Our driving passion is to create well-designed, healthy homes that improve the quality of life of our residents and enhance the neighborhoods in which they are located.
At Beacon, we care passionately about creating vibrant communities. We achieve this goal by hiring the best and brightest individuals from a variety of professional backgrounds. The success of our company depends on recruiting, engaging, training, promoting, and valuing top-notch team members. Every member of this team – from landscapers to accountants – contributes to Beacon’s success and our ability to pursue our mission.
We provide extensive training through our in-house Beacon ...University program, support professional development through tuition reimbursement, and promote from within. From our interns to our new hires to our multi-decade veterans, we value all members of our team and strive to give each the tools and opportunity to excel at Beacon. We acknowledge each team member’s contribution with competitive pay and benefits. And as part of valuing every team member, we foster an open-door culture in which we are all just a knock, phone call, or email away.