The Area Manager oversees an assigned portfolio or a multi-faceted property in a designated geographic area. This position works closely with the ownership group to provide consistency in operations throughout their portfolio as well as provide a single point of contact for the client. The Area Manager will have some direct property oversight in addition to assisting and directing Property Managers in the portfolio.
- Operations - Ensuring the smooth running of each community in partnership with the Asset Manager and Regional Property Manager. Overseeing all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc. - Customer service - Providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability. - People development - Developing, mentoring, leading, and managing a high-performing, cohesive team, including leasing, customer service, maintenance and management personnel, in order to maximize their engagement and minimize turnover. - Marketing - Driving revenues with your thorough understanding and analysis of competition and development of creative marketing programs. - Leading by example - Instilling, maintaining and modeling the Cushman & Wakefield mission to be the best national management company. - Supervise day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed. - Maintain effective on-site staff through interviewing, hiring, and terminating as necessary. - Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up. - Manage and maintain all aspects of overall community budget and finances - Work with leasing staff to ensure that leasing/marketing goals are being met. - Maintain positive relations with all community vendors. - Coordinate special projects as requested by supervisor. - Perform any other related duties as required or assigned.
-Effective communication and customer service skills - Work involves highly confidential and sensitive information; sound judgement and discretion is essential - Strong interpersonal skills and the ability to work under time constraints - Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion - High school diploma, Bachelor's degree preferred - 5+ years of on-site property management experience; multi-unit experience a plus. - Excellent oral and written communication skills - Experience in supervisory role and managing staff - Experience in writing and maintaining budgets - Proficient in Yardi property management software or other similar property management software - General office, bookkeeping and sales skills - Computer literate, including Microsoft Office Suite - Must be detail oriented and able to focus with frequent interruptions - Maintains confidence and protects operations of business by keep information confidential Real estate license as required by state law; Industry designations a plus. Oversee entire staff within assigned portfolio - Ability to operate in an open work area with moderate everyday noise - Ability to work from multiple locations - Ability to perform other duties as required Must be able to travel to multiple property locations on a regular basis; ability to travel to offsite locations as needed for meetings, training, etc...
Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.