This will be a twenty-four month, full-time position.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
The Innovation and Intellectual Property teams are looking for a Business Analyst to coordinate and support the business processes and information system needs of the Dana-Farber Cancer Institute (DFCI) research community, specifically technology transfer software, Inteum. Minuet The analyst will participate in the implementation, and support of the overall technology transfer support operations program at DFCI utilizing various vendor and in-house developed systems, including enterprise-wide systems, to meet the needs of the scientific and clinical research community.??The incumbent will coordinate and support day-to-day usage of applications for the technology transfer processes at Dana-Farber Cancer Institute. The incumbent must be able to create and maintain productive working relationships with end users and site leadership.
Provide a high-level of customer support to Innovation and Office of General Counsel stakeholders and others by either resolving issues or facilitating connection with appropriate resources.??
Work closely with Innovation and Office of General Counsel team members and to define business needs, define project approach, develop alternative solutions (automated and manual), and provide appropriate feedback to meet both system and operational objectives.
Collaborate closely with Information Systems (IS) and Research Informatics (RIO) team members as appropriate to determine strategic system solutions for PeopleSoft system to meet Innovation and OGC needs.
Assist with business requirements gathering, workflow analysis, definition and documentation of system requirements for the Innovation and OGC departments.
Assist with the design and implementation of system and workflow solutions.
Create training materials with assistance and execute training for users on appropriate applications.??
Develop project and system documentation throughout the course of daily activities and projects.??
Provide education on system workflows and functionality
Manage all aspects of the project: team communications, timelines, signoffs, scope changes, etc.
Adhere to recognized project management tools and methodologies.
Schedule and run meetings, report progress, track and route issues
Serve as an exemplary representative of Innovation and OGC. On-going communication, feedback and follow-through with customers/peers are essential.??
Learn and utilize new products and tools, as appropriate, to successfully complete work assignments
Manage vendor relationships and maintain a positive collaboration with the vendor
Discuss product needs with the vendor; arrange training sessions with the vendor??
Effectively balance the needs of DFCI and various stakeholders
Troubleshoot and work with the IS Peoplesoft team to support the interfaces between the Minuet and PeopleSoft systems??
Learn and utilize reporting tools to provide ad-hoc or dashboard reporting
Diagnose and escalate issues with databases and web servers??via the appropriate error reporting venues for the various systems utilized by Innovation and OGC.
Actively participate in and support team culture.??
Utilize Dana-Farber Cancer Institute values to govern decisions, actions and behaviors.??
Perform other related duties as assigned and/or needed
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:??
Attention to detail, customer service orientation, and proven ability to perform work accurately and efficiently.
Ability to be flexible, versatile and adaptable in activities conducted in a multi-site environment.
Must be willing to contribute to and foster a team culture where all are encouraged and willing to share information.
Able to self-manage and assume ownership for support tasks and project work.
Demonstrated ability to work independently and within a team.
Ability to work and maintain focus within a complex work environment with shifting and competing priorities.
Ability to work in a fast-paced environment, working on multiple concurrent, inter-related subprojects.??
Ability to work effectively with all levels of executives, administrators, researchers, and technical IT staff.??
Ability to learn new tools and utilities rapidly??
Excellent communication skills - both oral and written. Must be able to negotiate and communicate with all levels of staff.??
Excellent organizational and analytic skills, with the proven ability to multi-task, troubleshoot, and prioritize work.??
Bachelor???s degree required. Concentration in Information Technology, Bioinformatics, Biology, Computer Science, Basic Sciences, Business, or other relevant healthcare or life sciences field is a plus.??
2+ years of direct analytical work experience as a business or applications analyst in a customer-facing role, preferably in an academic and/or healthcare setting
Experience in collaborating with cross-functional teams of 5??or more indirect resources, including guiding the work of user and business representatives within workgroups??
Experience with successful implementation of enterprise applications??
Formal business analyst training and/or project management training a plus??
Demonstrated project management experience
Proficient in project management tools such as MS Project or Smartsheet, and complete MS Office suite, including Outlook, Word, Excel, and PowerPoint.??
This is a full time, 40 hour per week, 2 year contractual role. It will be required to be onsite 2 days per week.
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong.?? As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff.?? Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to under-served members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.