The Branch President of Operations serves as a performance-driven leader and mentor to their branch leadership and staff teams, as an operations liaison for the company and as an industry ambassador for Associa and its strategic interests/objectives. This role will primarily report into our main office in Bedford, NH and will be overseeing operations through out New Hampshire, Vermont, and Massachusetts.
Essential Duties and Responsibilities:
Partners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departments
Leads the cascaded respective branch management planning, including budgeting
Leads the overall respective branch's performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards
Oversees the branch management agreement renewal process
Prepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still achieving committed objectives
Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training
Educates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws
Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility
Evaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees
Serves in various capacities on executive committees, covering areas such as management, operations, etc.
Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments.
Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Other duties as assigned
Bachelor's or advanced degree in business administration or related field, 10 plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training
Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations
Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively
Ability to provide effective leadership, direction, and team building -- including empowerment to resolve normal service delivery issues at front-line levels of the organization
Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and develop subordinates
Ability to think, plan, and manage both strategically and tactically
Provide support and guidance in marketing and sales regarding key strategic accounts
Demonstrated strong interpersonal skills, including patience, persistence, and flexibility
Proficient with Microsoft Word, Excel and Outlook
Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts
Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch
With more than 180 branch offices across North America, Associa delivers unsurpassed management and lifestyle services to nearly five million residents worldwide. Our 10,000+ team members lead the industry with unrivaled education, expertise and trailblazing innovation. For more than 40 years, Associa has provided solutions designed to help communities achieve their vision. To learn more, visit www.associaonline.com.
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CAI New England Chapter
888 Worcester St., Suite 20
Wellesley, MA 02482