There is an exceptional opportunity available for a new General Manager to lead one of the premier planned communities in New England, about to celebrate its 50th Anniversary. Situated in the Dartmouth/Lake Sunapee Region (about 20 miles from Dartmouth College) near the Vermont boarder, the Eastman Community Association is located 2 hours from Boston and 4 hours from New York City. Eastman is ideally located within 2 hours of the best ski areas on the east coast and both the NH and Maine seashore.
Eastman Community Association has received significant recognition including awards as an Audubon International Certified Community and the MetLife Foundation/Generations United Best Intergenerational Communities Award. The Community is organized geographically into 15 neighborhoods known as “Special Places”!
General Manager Position Overview
Reporting to the Eastman Association Board of Directors, the General Manager (GM) recommends and participates with the Board in the formulation of policies consistent with the Association’s mission and core values. The GM must possess critical leadership skills and a knowledge of association governing documents as well as municipal codes and laws. The GM must be highly skilled in public relations, contract negotiations and oversight, financial operations, as well as having a clear understanding of infrastructure operation and maintenance.
The current General Manager is retiring after serving in this position for over eighteen years. This is an ideal opportunity for an energetic Community Manager to build on the outstanding community culture that has been created by the retiring GM. The goal is to have a new GM in place by the beginning of May in order to work in tandem with the retiring GM during a thirty day transition period.
Community Association Facts
Ownership: Member Owned and Controlled
Board Size: Nine (9) Members
Governance: Association, Council (with proportionate representatives from all Special Places) meets quarterly and provides the voice of the Community. The Council advises the Board of Directors, provides for the election of the Board of Directors and approves all amendments to the DCR’s; Separate Municipal District for water and sewer with a separate Board of Directors (requires a cooperative working relationship)
Committees: Nineteen (19) plus three (3) Task Forces
Total Acres: 3,800
Total Units: 1,418 (993 single family houses, 336 condos, 83 unimproved lots and 6 commercial properties)
Property Owners: Approximately sixty percent are full-time residents and forty percent are part-time residents
Operating Budget: For FYE 2020, $4,498,552
Capital Budget (including
Reserve replacement): For FYE 2020, $3.9 million (includes $2.6 million for Maintenance Facility Project)
Roads: Fifty-six (56) miles
Government: Eastman is located in 3 Towns and 2 Counties
Security: Community is not gated. In-House Patrol, not armed
Team Members: 45 FTE, Peaks at 80 FTE during the Summer
Contact Services: Partial contracting for Winter Road Maintenance and Landscaping, full contracting for Janitorial and HVAC
· Chief Marketing and Communications Officer
· Chief Maintenance Officer
· Chief Financial Officer
· Chief Community Living Officer
Website: eastmannh.org and eastmannh.us
Community Association Facilities
Lake: Called a “great pond” in New Hampshire, 335 acres, ten foot average depth, two miles long by one-half mile wide; six beaches; State mandated boat launch
Activity Center: Hub of Community, home to fitness center, indoor pool, meeting and function rooms, game room, pavilion and recreation office
The Center: Houses the Restaurant, Golf/Ski Pro Shop and Administrative Offices
Golf: Eighteen holes; 6,731 yards; par 71; 73.5 rating; average 63 carts rented daily; average 4,400 balls (125 buckets) dispensed daily at the driving range; public play; practice area for lessons and clinics; contract golf professional, golf staff and golf shop
Hiking Trails: 17 miles
X-Country Skiing: Twenty-two miles of groomed trails, retail shop, lessons, rentals. Also snowshoeing, outdoor skating rink and groomed sledding hill.
Tennis: Eight Har-Tru courts, contracted tennis professional
Pickleball: Eight Pickleball Courts
Restaurant: Chef owned and operated, full restaurant and on premise catering, open to the public
Programs: Robust events and activities program for all ages.
The GM serves as the Chief Executive Officer of the Eastman Community Association and is responsible for the day-to-day operations of the Association working with a nine member Board of Directors that sets policy for the Association. He/she will have a passion for Association Management and have experience with shaping and enhancing community association operations. The ideal candidate will understand and strive for superior service and exceptional standards of quality to deliver excellent Property Owner experiences. An eye for detail is critical.
The GM will be an outgoing, genuine and personable leader who will look forward to meeting and working with Property Owners on a regular basis. Visibility along with the genuine enjoyment of building relationships and being in an active environment are key attributes for the GM.
The GM will enjoy inspiring Department Managers and Team Members and must demonstrate proven leadership skills in team building, team member motivation and training.
The GM will have strong communication and facilitation skills, both in writing and verbally. He/she will represent the Association in the community and will exhibit the highest level of personal and professional conduct both within and outside the Association. The GM will provide continuity for the Association and exhibit strong executive leadership to all areas of the operation, including the Board, Council and Committees, who govern and advise respectively.
Understands the difference between management and leadership and is skilled in both areas; recognizes that leadership involves vision, taking prudent risk and driving the organization towards continuous improvement and success.
Has an inclusive and participatory style that concludes with clear and concise direction to staff and is followed-up by establishing goals/timelines and holding subordinates accountable for performance.
Has strong operational knowledge, balances a “hands-on” approach with an appropriate level of delegation and knows how and when to be a coach and mentor.
Will effectively represent the Association to public agencies and other external entities; is diplomatic and has excellent verbal and written communication skills.
Is a good listener and facilitator; is diplomatic and has a calming effect on people; can say “no” without offending.
Radiates personal warmth, sincerity, empathy and caring towards residents and guests.
Brings a track record of achieving goals and has a “can do” positive attitude.
Has solid financial management skills including the ability to oversee the preparation and management of annual operating and multi-year capital budgets supporting the strategic initiatives that have been established.
Is politically savvy, but not political.
Is an idea generator for the Board but recognizes the difference between generating ideas and getting out in front of the Board.
Has knowledge and experience in facilities, infrastructure and maintenance as well as planning and building.
Is confident, keeps his/her ego under control and has a sense of humor.
Has a solid work ethic and high integrity, follows through on commitments, has common sense and does not take things personally.
Believes in technology and uses it.
Intuitive strength in building consensus.
Actively participating and “thought partnering” with the Board, Council, Committees and Contributors to ECA’s success.
Responsive rather than reactive.
Progressive management and leadership practices leading to promoting a positive, engaging and competent service culture.
Initial Priorities for the New General Manager:
Get to know Key Association Members and Team Members as quickly as possible, engaging them in a sincere and enthusiastic manner.
Get a firm grasp on the Association budget and financials.
Meet individually with each Member of the Board of Directors and the Executive Committee of Council to determine how the GM can best serve the policy setting arm of the Association.
Meet with Government Officials whose positions impact the Association to establish channels of communication.
Ensure that effective and necessary communication systems are in place for Association Members, Community Volunteers and Members of the Management and Support Teams.
Candidate Qualifications and Experience
The expectation is that the integrity of the GM is foremost and that he/she will provide innovative, visionary and strategic leadership to the Board of Directors, Council, Committees, Association Members and Team Members. He/she will be capable of recognizing and proactively anticipating trends and relevant impact to ECA.
The ideal candidate must possess skills and a keenness toward budgeting and financial management in order to lead the Association in meeting its budgeting and financial objectives. The successful candidate will ensure that ECA is consistently striving to provide the best programs and service in the area, continually enhancing ECA’s overall position in the New England market.
A college degree and certification as a Professional Community Association Manager (PCAM) and/or Master Community Manager (MCM) are preferred with five plus years’ experience in association management or an equivalent field. Salary Range: $135,000-$165,000 commensurate with qualifications and experience. The Association will provide typical CAI/CMIA benefits and offers an excellent benefit package. The Board will consider entering into a multiple year Employment Agreement with the successful candidate. Prospective GM Candidates should email a resume and a detailed cover letter addressed to the Search Committee outlining how they align with the above noted qualifications and expectations for the position to the following:
Jeffrey M. Evans
Management Matters, LLC
6302 Route 191, PO Box 529
Mountainhome, PA 18342
Note: Kindly respond no later than February 7, 2020. A decision is expected by March 25, 2020.
About Management Matters, LLC
Management Matters handles Executive Searches for Planned Communities and Private Clubs.