The primary function of the Director of Community Life/Resident Services Coordinator is to effectively assist residents that have requested support in enhancing the quality of their daily lives. This may mean working with them to more fully and successfully participate in social, educational and/or economic sectors. The RSC provides residents with information about and access to local services and resources that can assist them in pursuing opportunities and achieving life objectives and to live independently and safely for as long as possible. The RSC is an integral part of the housing and property team and plays a critical role in the overall positive maintenance of the property for the enjoyment of its residents and the respect of its neighbors.
Welcome new residents (and establish contact with existing residents) and explain to them the resident services program, its offerings, and the RSC role in providing information and support in assisting residents interested in accessing local service resources.
Help set a tone of inclusion and non-discrimination in the resident community.
Identify, assess, select, develop and maintain referral partnership relationships with local service resource agencies that effectively assist residents to achieve their opportunities and objectives in life.
Provide supportive linkages between residents and referral agency staff when residents or agencies request assistance. Document these efforts.
Refer lease violations to the Property Manager and work with the property management team when a resident is identified as being in jeopardy of eviction. Offer linkages and referral support to the resident to positively and quickly rectify the situation. Document these efforts.
Establish resident services program targets. Consistently track and measure program target progress. Regularly report program outcomes to both internal and external stakeholders. Analyze and utilize outcomes data as the basis for continuous program improvement.
Identify and assess individual and family needs when appropriate; inform the resident of available resources and provide support in accessing services successfully. Document these efforts.
Help to facilitate resident meetings and community organizing and social activities if desired by residents.
Develop supportive professional relationships with residents that help them enhance the quality of their lives, empower them to develop life goals and encourage them in taking the steps to achieve self-sufficiency.
When requested, work with property management in mediating conflicts between residents. Document these efforts.
Insure effective communication with residents, by newsletter, flyer, bulletin board, VoiceFriend, etc. making sur that communication is inclusive of residents whose primary language is not English and who, as a result, have limited English proficiency, and people with visual and cognitive impairments.
Develop collaborative and trusting relationships with tenants, families, and staff. Work efficiently and in a proactive manner as a team player.
Create and implement educational programs and workshops addressing the needs and interests of tenants; lead evidence based programs for Healthy Living in Older Adults.
Track tenants who temporarily or permanently leave the building, due to planned or emergency health related hospital/rehab visits; prepare a “Residents Out of Building Report” and email to all property management staff each Friday to provide information about tenants;
Assist tenants and their families coordinate care and communicate effectively with health care providers including HSL Home Therapies and all other HSL departments; coordinate with facility staff to ensure tenants safe discharge home and with appropriate home care services in place.
Assist tenants and their families with transitions to higher levels of care when necessary.
Offer counseling on Medicare, Medicaid, private insurance benefits, and subsidy programs to tenants as a certified SHINE counselor.
Work with residents and Adminstrative Assistant to identify, train and schedule resident volunteers.
Work as part of a team with the Director of Fitness as a Vitalize 360 Coach, providing information and identifying residents to participate, scheduling and conducting appointments for this holistic, evidence based assessment program.
Knowledge and Skills:
Must have the ability to communicate with tenants, families, and staff in a manner that conveys respect, caring, and sensitivity. Principles and practices of social work as applied to senior and disabled populations.
Principles and techniques of interviewing, mental health, diagnostic assessment and a variety of counseling methods.
Knowledge of medical, psychological, educational, social service, legal, and community resources.
Ability to recognize signs and symptoms of mental illness and diseases which cause memory loss; family dynamics, and human behavior related to the aging process.
Cultural influences on behavior in a multicultural community.
Knowledge of laws and regulations regarding elder or vulnerable adult abuse and functions of public assistance and social service systems.
Communicate clearly and concisely, both orally and in writing.
Engage tenants in the problem solving process.
Is flexible, consistent, and organized.
Excellent verbal and written communication skills, including the ability to act as mediator when necessary.
Strong skills with standard software packages including Microsoft Office Suite, ability to prepare presentations on Microsoft Powerpoint and ability to learn new software applications as required for successful completion of the duties of the RSC position.
Masters in Social Work degree preferred, preferably with a specialization in Geriatric Social Work
Current Massachusetts LCSW or LICSW preferred.
Minimum of 2-5 years related experience preferred.
Certified SHINE Counselor preferred.
Meets all requirements as outlined by regulatory and licensure standards as set forth by both HUD and Association of Social Work Boards
Prior management/supervisory experience a plus.
Internal Number: 1234
About Jack Satter House
Hebrew SeniorLife is a nonprofit organization committed to improving the lives of older adults in the Greater Boston area and beyond. Our complete continuum of care includes senior health care, senior living communities, long-term care, hospice care and more. Our programs are informed by the focused, applied research into aging conducted by our Institute for Aging Research. As a Harvard Medical School affiliate, we are dedicated to teaching the next generation of geriatric care providers.
Hebrew SeniorLife is deeply committed to transforming the way seniors live and engage with their world. Because we offer such a range of services, no single word fully describes everything we do. So we invented one – ReAge. The word signifies our ongoing mission to challenge conventions about what it means to age and create programs that positively impact the lives of seniors. Hebrew SeniorLife: The Power to Redefine Aging.
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